Shipping Policy

Last Updated: August 8, 2026

At KITHVANE, we are committed to providing a reliable and convenient shipping experience for our customers worldwide.

1. Free Worldwide Shipping

We offer free shipping worldwide on all eligible orders. There are no additional shipping charges at checkout.

2. Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

3. Delivery Time

Once your order has been shipped, the estimated delivery time is:

3–5 business days

Please note that delivery times are estimates and may vary depending on the destination, customs procedures, weather conditions, carrier delays, or other circumstances beyond our control.

4. Shipping Carriers

Orders may be shipped using major international carriers, including:

• UPS

• FedEx

• DHL

The carrier selected for your order may vary depending on your destination and the most suitable available shipping service.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

You can use the tracking number provided to monitor the progress of your shipment.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other applicable fees may be imposed by the destination country.

While KITHVANE provides free shipping, any customs duties, import taxes, or government-imposed fees are the responsibility of the customer, unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We will do our best to assist, but KITHVANE cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Lost, Stolen, or Damaged Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, and the carrier.

For packages that are lost or damaged during transit, please contact us so we can assist you in communicating with the shipping carrier and investigating the issue.

9. Shipping Delays

While we strive to meet the estimated delivery times, KITHVANE is not responsible for delays caused by circumstances outside our control, including carrier delays, customs processing, severe weather, natural disasters, strikes, or other unforeseen events.

10. Contact Us

If you have questions about your order or shipping, please contact our customer support team. We will be happy to assist you.